Holiday Inn Express Hotel & Suites Clute-Lake Jackson, an IHG Hotel

Carol was amazing. We paid through Booking.com before we arrived. Evidently the booking site underchrged by about $2. We offered to pay it, but she said no its their mistake and she contacted them herself and got it resolved. When we got to our room I realized I'd made a mistake in room selection. She had us moved to what we needed in about 5 min. The young lady who did the breakfast....also very good at her job, she kept everything hot fresh and replenished. We were in town for a family funeral so we had three separate families in four different rooms so we were eating at different times. Everyone was impressed and we all said we willl stay here again when we come back to town. Housekeeping staff also very good. We were there for 3 days and when we left in the mornings if they were in the hall they would ask if we needed anything. Also it's so refreshing to see people smiling while they work, so often when you deal with people who do customer service you notice they seem to not enjoy their job, that was not the case here.. We were thoroughly impressed with everyone there.

Convenient location, breakfast was nice,, people at the desk were very pleasant

The young lady at the front desk when I checked- in Friday evening on June 24th was very professional and a sweetheart, I forgot her name but she did an exceptional job with me and my family

The stay was comfortable loved the bed!! Breakfast was not as good as I thought it would be!!

Nice place very calm and quiet great location.